Service en support
Wil je meer informatie?
Is there a problem with the Steenssen product? That is annoying, but we are happy to resolve it for you! We always offer 2 year warranty where a repair is carried out free of charge, in the case of user damage.
If the problem occurs within 30 days of purchase, you will receive a new product or, if you wish, receive a refund. Your invoice is also your warranty certificate, which you will receive when sending confirmation by e-mail.
Use the contact form below or contact us via [email protected]
Jan van Ghestellaan 38
3054 CJ Rotterdam
Frequently asked questions
1. Installation of the STEENSSEN speaker
On some older types of tv you may find that the optical link does not work immediately. If you experience that, simply go into your tv's sound options and choose "PCM". The STEENSSEN Instructional Manual you have received also shows more detailed connection choices.
2. Use of the STEENSSEN speaker
The Dolby Atmos system, which is common in cinemas and sophisticated home theatres, uses electronics and software programming to achieve the effect of 3D spaces. This is done by varying the time it takes for certain sounds to reach the listeners ears. (as well as rear positioned speakers)
The system is called, "ARSA - Ambient Responsive Sonic Architecture". The reason being that we can get extremely close to the surround effect using our enhanced 2.1 stereo instead of multiple channels. If you screen a film or video recorded in ATMOS you will find that our ARSA surround sound will delight you. The other advantage is that the ARSA format used by STEENSSEN gives you surround effects no matter if the original music or film is recorded for multi-channels or not.